1. Why is the paper menu being eliminated?
2. I am a long-time shopper but need to learn the online process. What do I do?
3. Other people at my agency know how to order online, but I’d like to learn, too.
5. Why won’t the Capital Area Food Bank give me my password?
1. Why is the paper menu being eliminated?
The Capital Area Food Bank is making the switch to online ordering in order to increase efficiency in the ordering and invoicing process. Agencies will now be able to order in virtual real-time and can order from the comfort of their own homes, while CAFB staff will save an incredible amount of time processing orders…and will be able to devote more time to addressing agencies’ concerns.
2. I am a long-time shopper but need to learn the online process. What do I do?
If you are an authorized shopper, you will just need to view the short, online training videos and then submit a sign-up request form to Partner Relations at CAFB. Please allow 5 business days to process your sign-up form.
3. Other people at my agency know how to order online, but I’d like to learn, too.
Are you a current shopper? If so, see the answer to Question #2. If you are not a current shopper, you will need to attend Shopping 101. This course will review all shopping policies and procedures, as well as provide training on how to order online. Please note that each organization can only have four individuals authorized to shop on its account. If your organization would like to change the list of shoppers, please send a letter on official letterhead to the Capital Area Food Bank, indicating which individuals are authorized to shop and, if applicable, which individuals should be removed from the shopping account. This letter should be brought to the Shopping 101 training. Register for Shopping 101 and other trainings here.
4. My organization just became a member of the Capital Area Food Bank and have never shopped. What do we do?
First of all, welcome! As a new partner organization, you will need to send your future shoppers to the Shopping 101 training. This course will review all shopping policies and procedures, as well as provide training on how to order online. Please note that each organization can only have four individuals authorized to shop on its account. If the future shoppers listed on the membership application have changed, you will need to submit a letter on official letterhead to the Capital Area Food Bank, indicating which individuals are authorized to shop. If the shoppers listed on the membership application have not changed, you do not need to submit this letter. The Executive Director/Pastor will also need to submit a password request form.
5. Why won’t the Capital Area Food Bank give me my password?
The Executive Director/Pastor of your program is completely in charge of selecting, maintaining, and changing your program’s password. In order to protect your program and potential fraud, the food bank will not divulge the password to anyone –including authorized shoppers.
6. I have submitted the online ordering sign-up form after attending the Shopping 101 training and/or viewing the online ordering videos. When can I start ordering online?
Please allow up to 5 business days for your sign-up form to be processed. You will receive an e-mail confirmation when you have been added as an authorized online shopper.
If you have a question that has not been addressed here, please contact Partner Relations at the Capital Area Food Bank (202-526-5344).